Privacy Policy

This website is operated by Dry Kings Restoration ("we", "us", "our"). This policy covers waterrestorebay.com only. It does not cover any third-party website you may reach by following a link from here.

Information We Collect

Personal Information

We collect personal information only when you choose to give it to us. In practice that means:

• Contact details you submit — your name, phone number, email address, subject, and message, when you use the form on our contact page or call or text us directly.
• Property and job details — information you provide about a property, a loss, or a scheduling request, so we can respond appropriately.
• Correspondence — the content of calls, texts, and any follow-up exchange, kept so we can respond to you and maintain a record of the request.

We do not ask for, and this website has no facility to take, payment card details or other sensitive financial information through the contact form. Please do not send them to us that way.

Non-Personal Information

Like most websites, we and our service providers automatically receive limited technical information when a page loads: general browser and device type, pages viewed, the referring page where the browser supplies it, and the date and time of the visit. This information is used in aggregate; we do not use it to identify an individual visitor.

How We Use Information

• To respond to enquiries, service requests, and privacy requests you send us
• To schedule and carry out restoration and repair work you've requested
• To coordinate with your insurance company where you've asked us to do so
• To operate, secure, and troubleshoot the website
• To understand, in aggregate, how the website is used
• To meet legal, accounting, and record-keeping obligations

We do not sell personal information, and we do not share it for cross-context behavioral advertising as those terms are used in California law.

Cookies and Tracking Technologies

This site uses a small number of cookies: a record of your cookie banner choice, stored locally in your browser so we don't ask again on every page, and, where you've accepted non-essential cookies, basic analytics to understand which pages are read. You can accept or decline non-essential cookies using the banner shown on your first visit, and you can clear or block cookies through your browser settings at any time.

Third-Party Services

We rely on a small number of providers to run this site and our business — web hosting, analytics, and communications providers — who process limited information only for the purpose of providing their service to us. Once you follow a link to an external site, that site's own privacy practices apply.

Data Retention

Correspondence and job-related records are kept for as long as needed to provide the service you've requested, to support any related insurance claim, and for a reasonable period afterward for record-keeping, unless a longer period is legally required. Server logs are kept for a short operational period.

Data Security

The website is served over an encrypted HTTPS connection, and access to correspondence and job records is limited to people who need it. No method of transmission or storage is completely secure, so while we take these steps seriously we cannot guarantee absolute security. Please do not send sensitive financial information through the contact form.

Children's Privacy (Under 13)

This website is intended for adults arranging property services. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

Your US Privacy Rights (CCPA / CPRA)

If you are a California resident — and, as a matter of policy, if you are a resident of any US state with comparable legislation — you have the right to know what personal information we've collected about you, to request deletion or correction of it, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined in California law. We will not deny you service or treat you differently because you exercised a privacy right.

How to Submit Privacy Requests

Call us at (415) 993-1298 or write to Dry Kings Restoration, 300 Entrada Drive, Novato, CA 94949, and let us know which right you're exercising. We'll acknowledge your request within 10 business days and respond substantively within 45 calendar days, extending once by a further 45 days where a request is complex.

Changes to This Policy

We update this policy when our practices change. Updates are published on this page with a revised date at the top.

Contact

Questions about this policy can be sent through our contact page or by calling (415) 993-1298.